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NOTE: An additional update was made available on May 4.

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To obtain the latest version (2.0.8.07) use the “Check for Update” feature or run the full installation program. If you have any questions, please contact us!ġ (800) 426-9538 | Browser for Mac, version 2.0.8.07, was released April 28. This release contains minor bug fixes and security improvements.Įxisting installations of LockDown Browser will NOT auto-updated at this time. LockDown Browser Versions Windows: Version 2.0.2.02, Jor higher OS X: Version 2.0.2.01, July 5, 2017 LockDown Browser System Requirements Operating Systems Windows: 10, 8, 7

If the page freezes while attempting to load a question (“White Screen”), or the browser freezes when submitting your test, you may need to completely reboot your computer.

If there’s any break in connectivity to the RLB server, the page contact could be lost, resulting in a white-screen.

RLB requires a constant Internet connection.

Make sure the internet connection is stable.

Clear all cookies and cached files from the web browser.

If using a Mac access this through the Activity Monitor. If using a PC access this through your Task Manager.

Close all open programs and applications.

If the computer’s firewall needs to remain enabled, you will need to make sure that LockDown.exe application is allowed full access to the Internet, which means you may need to enter the LockDown Browser executable file into your firewall as an “Exception”.

Temporarily disable the computer’s firewall.

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Examples of such software include AVG, Spyware Doctor, Ad-Aware, Spybot, Norton, McAfee, etc. Spyware detection and anti-virus software may interfere with RLB.Temporarily disable the computer’s spyware or anti-virus software.Remove any other version of Lockdown Browser that is already installed on the computer.Make sure you have an updated version of Java installed and that Java is enabled.Make sure your browser’s pop-up blocker is turned off.

Make sure you have JavaScript and cookies enabled.

To resume the exam, please force shut down your computer and restart it to access the test again. All answers will be saved, and the test timer will stop.

Any issues encountered during testing do not cause any progress on the exam to be lost.

If the Check My Browser link does not work, you will need to download and install a compatible version of RLB. If you have a compatible version of RLB installed, you will see:

Press Check Your Browser and follow the onscreen instructions. Sign in to your Hawkes Learning account and select a WebTest that has been set up to require RLB. To ensure everything is set up correctly, please perform the following compatibility check. Once installed, select the WebTest name, select ‘Launch LockDown Browser,’ then select ‘Start.’ 2. You must install Respondus LDB to your computer before you can access any WebTests in Hawkes.Īlternatively, you can select the WebTest on your Hawkes To Do list, then select the blue ‘Respondus LockDown Browser’ link that displays on the blue bar on the page, which will provide you with the installation link: Installing and Using Respondus LockDown Browser Once a WebTest or WebTest Review is opened within the LockDown Browser, you are locked into it until you submit it for grading or end your review. When you use Respondus LockDown Browser (RLB), you will be unable to capture screenshots, print, copy, screenshot, go to another URL, or access other applications. Respondus LockDown Browser ® is a custom browser that secures WebTest and WebTest Review within Hawkes.